Your Premier MSP
Welcome to Vi-haus job posting, where innovation meets collaboration!
At Vi-haus, we pride ourselves on fostering a dynamic work environment that encourages creativity and growth. Joining our team means you'll have the opportunity to work on exciting project, develop your technical skills, and contribute to meaningful solutions that make a difference for our customers. We believe in investing in our people, offering competitive benefits, and building a work culture that values work-life balance,.
Come discover why Vi-haus is an attractive place to build your career.
About the Role
Vi-Haus is looking for a skilled end user support specialist to provide fast and effective support
to our clients. As a end user support specialist you will be required to respond to support tickets
in-person and over the phone. Then assess and diagnose computer hardware and software
problems, and implement effective solutions. You may also be required to provide basic
computer training, modify hardware systems, install computer peripherals, and perform basic
computer maintenance.
Requirements
You should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and personable communication skills. Ultimately, a skilled end user computing specialist provides fast and effective support over the phone and in-person. Some responsibilities include:
Manage Help Desk tickets in a timely manner.
Providing support in person, over the phone, or via remote access.
Diagnosing issues with computer software, peripherals, and hardware.
Running software diagnostic tools and physically inspecting hardware systems.
Talking to clients through basic problem-solving processes.
Installing and upgrading hardware and software systems.
Following up with clients to ensure all issues are fully resolved.
Providing basic computer training.
Writing training manuals
End User Support Specialist Requirements:
Bachelor’s degree in computer science, information technology, or a similar field.
3+ years working in a help desk environment.
Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
Knowledge of computer software systems, including databases, office applications, and operating systems.
Proven ability to support Microsoft Windows 10 / 11 and Microsoft365 applications including MS-Teams. Microsoft365 administration certification is a plus.
Excellent analytical and diagnostic skills.
Proficiency in Windows/Linux/Mac operating systems.
Willingness to learn new technologies and skills.
Advanced knowledge of help desk software and remote-access systems.
High-level communication skills.
Ability to troubleshoot complex hardware and software issues.
Must be able to handle equipment up to 60lbs.
Willingness to travel local and out of state as required.
Patience and understanding.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor’s degree in computer science, information technology, or a similar field.
3+ years working in a help desk environment.
PREFERRED SKILLS
A good understanding of hardware, computer systems, and software.
Proficiency with Windows, MAC, and IOS
Proficiency with Microsoft Office Suite and Office 365
Cisco DUO MFA knowledge a plus
Excellent communication skills
LICENSE AND LEGAL REQUIREMENTS
Position requires a valid drives license.
A+ Certification
About the Company
For over a decade, Vi-haus has provided to unparalleled technical, sales, and consulting services to customers in a variety of markets and industries. Vi-haus continually strives to foster a supportive work environment, allowing you to grow both personally and professionally.
We value motivated, talented people who are eager to be part of a team.